Simple for the guest. Clearer for the team.
Midaz connects what the guest asks for, what the hotel team needs to do, and what management needs to know.
“A request should reach the right person, be followed through, and leave a useful record of what happened.”
Guest / hotel need
Request
Right person
Action
Follow-through
Better experience
Nothing waits silently
When a request runs long, the right person gets alerted automatically - not after the guest complains.
Works with what you already run
Midaz works alongside your existing hotel system and POS, connecting through the integrations most hotels already use. Nothing has to be replaced first.
How results are measured
You decide what success looks like. We measure it before and after.
| Area | What we measure |
|---|---|
| Use | Share of requests actually handled on Midaz |
| Guests | How fast requests are answered, and how guests rate them |
| Operations | Requests completed on time, and how long the rest take |
| Revenue | Extra spend per occupied room night |
| Team | Less time spent chasing and following up |
Which property, which features and for how long are for discussion. Either way, we take a baseline before go-live, so the difference is measured rather than claimed.
Manager dashboard
What is late, where and why, as it happens.
