See it in the real world.
The best way to understand what we do is to see where it's already being used.
Roseate Hotels & Resorts
What was the need?
Guest requests, staff coordination and service tracking ran on fragmented systems. Guests relied heavily on calls, while teams lacked real-time visibility into tasks and delays — and service issues were often discovered only after the guest had checked out.
What was introduced?
Midaz was introduced to connect guest requests, staff tasks and management visibility across properties — guests ask through a simple link, staff receive tasks directly, and managers can see what's happening in real time.
What changed?
of requests route through Midaz
route through Midaz
of stays produce captured feedback
Guest-facing capture is far lower, and we publish it because it's the honest number.
The staff-side workflows reach near-complete adoption because they replace something staff already did awkwardly — a paper slip, a phone call, a walk to the storeroom.
What does it look like?
A guest asks through a link. A staff member sees the task on their phone. A manager sees what's happening across the property, in real time.
What's modelled, not measured
Marked as hypotheses to be validated — not results we're claiming.
Modelled from the mechanics of in-stay ordering and upsell workflows — a hypothesis, not a measured result.
Modelled from reduced coordination time and rework — a hypothesis, not a measured result.
There's a third benefit — service consistency at scale — that gets no number at all. We'd rather not invent one for it.
At Roseate Hotels & Resorts, we constantly innovate to elevate guest experience. Midaz has been a game changer — seamlessly connecting guests, staff, and services through a single app. The control, efficiency, and consistency it delivers have truly raised our service standards.
Kush Kapoor
CEO
Roseate Hotels & Resorts