The Midaz Platform
Midaz is a unified digital platform that connects guest experience, hotel operations, and revenue intelligence — built to scale across modern hospitality environments.
Built for Hospitality
Midaz acts as the digital operating layer for hotels, replacing fragmented systems with one connected platform. It brings together guest engagement, staff workflows, and management visibility — enabling hotels to operate efficiently while delivering consistently elevated experiences.
Core Capabilities
Everything required to run intelligent, guest-centric hotel operations.
Eliminate system fragmentation
One system, one truth
Midaz integrates guest apps, staff tools, and management dashboards into a single platform, eliminating silos and disconnected hotel systems.
Deliver digital-first luxury
Seamless guest experience
From mobile access and service requests to in-stay engagement, Midaz delivers a seamless, app-led guest journey across the entire stay.
Never miss an SLA again
Automated task management
Automated task allocation, SLA tracking, and real-time alerts ensure faster service delivery and fewer operational breakdowns.
Monetize every moment of the stay
Intelligent revenue growth
AI-driven personalization enables contextual upsells, targeted offers, and in-stay promotions that increase revenue per guest effortlessly.
See service failures before guests do
Proactive oversight
Live dashboards provide GMs and department heads instant visibility into service performance, delays, and operational bottlenecks.
Turn data into actionable improvements
Intelligence that drives results
Operational and guest data is transformed into actionable insights, helping hotels optimize staffing, service quality, and guest satisfaction.
Platform Foundation
Enterprise-grade infrastructure built for reliability, scale, and security.
Scalable Architecture
Designed to support single properties or large hotel groups, Midaz scales seamlessly as operational complexity and usage grow.
High Availability
Cloud-native infrastructure ensures consistent performance, minimal downtime, and uninterrupted hotel operations across all touchpoints.
API-First Design
Midaz integrates easily with PMS, POS, access control, and third-party systems through secure, modern APIs.
See how Midaz works for your property