AI concierge
AI concierge
AI
Guests have questions at every hour - checkout time, Wi-Fi password, a simple request - but the front desk isn't always free to answer, especially overnight.
What if guests didn't have to call the front desk for simple things?
Give guests an easier way to ask for what they need, any hour, by chat or voice, in their own language. Common questions get an instant answer; anything else hands over to the right team.
How it works
Guest asks, by chat or voice
Request reaches the right team
Guest gets the service
What changes
Instant answers, any hour, in the guest's language
Fewer repetitive interruptions for staff
Nothing falls through the cracks
A record of every request, not just the ones someone remembers
Live on the Midaz platform - chat and voice requests land in the same staff app as every other request, so nothing is re-keyed.