Guest Feedback
Feedback
Feedback usually arrives too late to act on — a post-stay survey, or a public review after checkout.
What if you knew something wasn't right before the guest checked out?
Capture feedback while the guest is still in the hotel, giving the team an opportunity to respond.
How it works
Guest responds
Team knows
Hotel can act
What changes
Issues surface while staff can still act on them
A guest can flag a concern before leaving a public review
A direct signal for service recovery
Trends visible over time, not just isolated complaints
6–7%
Guest Feedback
of stays at Roseate Hotels & Resorts produce captured feedback.