The Problem
Feedback usually arrives too late to act on — a post-stay survey, or worse, a public review after checkout. By the time a hotel hears about a problem, the guest has already left unhappy and the moment to recover the experience is gone.
How Midaz Solves It
Guest Feedback captures signal at key moments during the stay, not just at the end.
- Lightweight feedback prompts sent via link at key moments
- Triggers after check-in, mid-stay, or after a service request
- Negative feedback routed instantly to the right department
- No app install — works from any device, any browser
- Trends and scores tracked over time across properties
Key Benefits
Catch issues before checkout
Problems surface while staff can still act on them, not after the guest has already left.
Fewer negative public reviews
Unhappy guests get a direct channel to raise concerns, instead of going straight to a review site.
A direct signal for service recovery
Department heads see relevant feedback immediately, without waiting on aggregated survey reports.