The Problem
Guest complaints, safety issues, and maintenance emergencies get logged on paper or scattered across calls and messages. There's no single record of what happened, who owns it, or whether it was resolved on time — making accountability and root-cause analysis nearly impossible.
How Midaz Solves It
Incident Management gives every department a single digital log for reporting, assigning, and tracking incidents to resolution.
- Log any incident in seconds, from any device
- Auto-route to the right department or on-duty staff
- Track status and time-to-resolution in real time
- Escalation alerts when an incident is at risk of breaching SLA
- Full audit trail for compliance and post-incident review
Key Benefits
Faster resolution
Automatic routing and escalations mean incidents reach the right person immediately, instead of waiting for a phone call to be returned.
Full accountability
Every incident has an owner, a timestamp, and a resolution record — no more he-said-she-said.
Nothing gets lost
Paper slips and message threads disappear along with them. A digital log never does.