Lost & Found
Service recovery
Lost items get logged in a notebook or spreadsheet, if at all, and matched to a guest's inquiry from memory.
What if a lost item could be found and returned before the guest even asks twice?
Log an item with a photo the moment it's found, and match it to a guest's stay automatically. Nothing sits unclaimed because no one remembers where it came from.
How it works
Item logged with a photo
Matched to the guest's stay
Guest is followed up with
What changes
Faster matches — a search instead of a walk to the storeroom
Higher return rate — items are matched to the guest before they even ask
A clean record for guest disputes or insurance
Less reliance on memory — every item is logged with a photo
Part of the same set of solutions live at Roseate Hotels & Resorts.