Pre-arrival AI engagement
Before the guest arrives
AI
Before a guest arrives, the only contact is usually a confirmation email. Any question about pickup, timing or a possible upgrade means a phone call to the front desk - if anyone picks up.
What if the stay started with a conversation, not just a confirmation email?
An AI assistant messages the guest ahead of arrival with the details of the stay, answers questions 24/7 in the guest's language, and can take a pickup or room-upgrade request - handing over to your team whenever a human is needed.
Illustrative conversation
Can you arrange a pickup from the airport?
Of course. I have sent the request to your transport team, and they will confirm the details here.
Is a room upgrade possible?
I will check with the front desk and come back to you here.
How it works
Guest gets a pre-arrival message
AI answers and takes requests
Hands over to staff when needed
What changes
Pickup and upgrade requests captured before the guest lands
Guest questions answered any hour, in their own language
Nothing waits on a callback that may not come
Every request becomes a task on the staff app, same as any other
Live on the Midaz platform - the same assistant your guests chat with during the stay, starting the conversation earlier.